Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to arrival1001@gmail.com
Go to “My Account”, which located at the top bar, click “Lost your password?” to reset your account.
Yes, our shop address is 𝗔𝗿𝗿𝗶𝘃𝗮𝗟 𝗟𝗼𝘁 𝟴𝟲 & 𝟴𝟳 & 𝟴𝟴, 𝗕𝗹𝗼𝗰𝗸 𝗗𝟮, 𝗕𝗮𝗻𝗱𝗮𝗿 𝗨𝘁𝗮𝗺𝗮 𝗜𝗝𝗠, 𝗠𝗶𝗹𝗲 𝟲, 𝟵𝟬𝟬𝟬𝟬, 𝗦𝗮𝗻𝗱𝗮𝗸𝗮𝗻 𝗦𝗮𝗯𝗮𝗵
You may key in your coupon code at the next page after you checked out & filled up your billing & shipping details.
Click “REGISTER” on top bar to register by filling in your details and following the instructions.
Yes, easy shopping experience for you. All info were installed and there’s no fuss to type in your shipping address for each check out. It also able to track your order history, process status, shipping details & be the first to know about our Promotions & Events.
We ship worldwide! You may choose your country when you check out.
1. You may find your tracking number in your mailbox. Do check out your spam box or “Promotion” folder for gmail accounts.
2. You may find your tracking number in your order history. Simply log in into your account and refer to the order that you would like to track.
We using Poslaju and it takes within 1 – 3 working days. Tracking number will be provided the next day we processed your order.
All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Visit “Shipping Info” page for estimated shipping charges.
We aim to get your order to you within 3 to 5 working days from the date your order was shipped.
Click ‘Lost Your Password’ and key in your email address to reset your password in “My Account” page.
You may key in your order number at the top bar “Track your order”. Please refer the status meaning as below:

- Pending – Order received (unpaid)
- Failed – Payment failed or was declined (unpaid)
- Processing – Payment received, the order is awaiting fulfillment
- Completed – Order fulfilled and shipped out, ready to get your parcel
- On-Hold – Awaiting payment
- Cancelled – Cancelled by an admin or the customer
Follow the step by step guide in “Order Guide” page.
After login your account, click “My Account” on top bar to view all your order you’ve made.
All transactions are made in Malaysian Ringgit (MYR) via GHL payment gateway, a payment gateway that accepts credit cards, debit cards and local bank online transfers. Follow the instructions on our “Order Guide” page. For overseas buyers, the currency shown on the website is an approximate value depending on the exchange rate. All orders will be paid in Malaysia Ringgit.
Credit card / Debit Card, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online. Temporary only available local bank online transfers.
Yes. The procedure is the same as with credit cards, follow the step by step guide in “Order Guide” page. Temporary only available local bank online transfers.
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